Cancellations made via email, phone call or text up to 48 hours before a scheduled booking will be processed without charge or transferred to a new time - whatever is preferred by the client.
There are no refunds for missed Virtual Meditation classes, as they are are recorded, and the recording sent out afterwards and accessible for one week.
Cancellations made within 48 hours of an appointment will be subject to a charge of half the service rate, and no-shows are charged the full service rate.
If Black Conch cancels an appointment at any time, a new appointment will be scheduled without penalty to the client, at an agreeable time.
This Policy may change from time to time.
If you have any queries about our Cancellation Policy, please contact Black Conch.